Frequently Asked Questions

I don't know if my dog can swim, what if they are frightened of the water?

Not all dogs can swim. We can fit your dog with a buoyancy jacket and be in the water with them, helping them overcome any fears. It may take a little time but with encouragement and support they will learn. We recommend you book a taster session to see how your dog reacts to the water.

How many dogs are allowed in the pool?

This depends on the type of booking made. The maximum is 5 dogs at any one time.

Can I get in the pool with my dog?

Yes you can. There are changing facilities on site and you are permitted to swim with your dog(s). You must be able to have your feet on the bottom with your head above the water. This is at your own risk.

Is this the same as hydrotheraphy?

No. This is a cold water pool designed for fun and fitness only. We are not qualified to give any health advice regarding your dog and ask that you consult your vet if you have any concerns.

My dog has had surgery. Can I book a session to help with recovery?

If your dog has had surgery or is recovering from any injury we suggest you speak to your vet about a treatment/recovery plan. We do not offer hydrotherapy treatment and cannot give any health advice regarding your dog. If you think swimming is a good form of exercise for your dog you can book a session at your own risk.

Will the chemicals in the pool harm my dog?

We use a saltwater system which means that a measured amount of natural salt is added to the water. The salt concentration is approximately 3000ppm which is not enough to give the water a salty taste. It is pumped through a standard filtration system then the pool water flows through an electrolytic cell to produce chlorine. The chlorine dissolves in the water and destroys bacteria and algae. This water purification process should not effect your dog's coat. 

How long does the session last?

Each session is 30 minutes but this includes a 5 minutes buffer at the beginning and end for arrival and departure.  During the current period of social distancing we have allowed ourselves extra time between bookings to clean and sanitise the area between each booking.

Can I leave my dog with you whilst I run an errand during the appointment?

No. Owners cannot leave their dogs unattended. All owners are responsible for their dogs at all times.

When should I feed my dog before or after a swimming session?

Swimmming is vigorus exercise for your dog and you should not feed them at least an hour before or after swimming.

Are there any size restrictions for dogs using the pool?

There are no size restrictions. The pool is approximately 130cm deep so even large dogs should be able to swim. If your dog is small we can fit them with a buoyancy jacket to assistant them.

What happens if I have to cancel my booking?

You can cancel or amend your booking up to 24 hours before your appointment. Unfortunately if you cancel on the day we cannot refund.

What happens if it is raining?

Finns is an outdoor, unheated pool. We operate in all conditions as dog's don't mind the weather however, if we feel there is any risk we will close the pool for health and safety reasons.  If we cannot open the pool you will receive a full refund or you can transfer your appointment to another day.

Where can I park?

We have ample parking space on site.